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Alhaurin El Grande couple win prestigious UK Tourist Board Gold Award
Tuesday, 07/21/2009 - 11:45 -

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Sandra and Graham Jeffrey, who run Chester Canalside Holidays from their home in Alhaurin el Grande, have been awarded a prestigious award from the English Tourist Board for their luxury self catering 4* holiday apartment in the City of Chester, UK. The presentation took place at a glittering awards ceremony at the Roodee Race Course in Chester.

The award was announced by Visit England with the following statements:-

'Wharton Lock Apartment has achieved a 2009/10 Gold Award for exceptional quality of accommodation and customer service. Everyone at VisitEngland and Quality in Tourism congratulates you on achieving the Gold award. We all know how much hard work goes into delivering consistently high standards. We hope that you will display your certificate with pride and that potential visitors will seek out these special places where the owners have gone the extra mile to ensure they exceed their guests expectations.'

There are a total of:-

1,500 Gold awards in the whole of England

2 Gold awards in the county of Cheshire

and only 1 Gold award in The City of Chester ............... '4* Gold Wharton Lock Apartment'

The award winning apartment was also chosen as one of four Cheshire holiday properties to be short listed for the annual 'Self Catering Holiday of the Year 2009'. The judges were very impressed with the apartment and the running of the holiday rentals by Sandra and Graham and commented '......................very impressed by the feedback from guests who reveal they find it hard to fault this property. Its superb location offers immediate access to the city yet gives a taste of the natural beauty of the surrounding countryside. The concept of offering a serviced alternative to a hotel has proved to be a pioneering idea in Chester that has encouraged other local business to grow. The owners have made laudable efforts to bring the outside into the apartment by enhancing the balcony, even making it suitable for families who might usually prefer garden access. The high standard of the furnishings and fittings reveal the careful attention the owners have paid to the market they are seeking to serve and their flexibility is confirmed by their swift response to enact ideas or corrections highlighted in comments from guests. Their marketing strategy is one that should be copied by every accommodation provider in the county, with innovative ideas such as marketing through Twitter. It would be disingenuous to search out negative points, this is a slick operation; the apartment was a very strong contender for the award, but was just pipped at the post.'

All in all quite an achievement for a holiday business run solely from Andalucia, it is a real family affair with Sandra and Graham handling all the management of the holiday rentals with their son Simon Tiplady designing and hosting their www.stayinchester.com website - however thanks must also go to the fantastic Chester based cleaning company, Poppies, who keep the apartment immaculately clean.


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